POST-MIGRATION SUPPORT: WHAT HAPPENS AFTER GO-LIVE WITH EPICFORCE TECH”

Post-Migration Support: What Happens After Go-Live with Epicforce Tech”

Post-Migration Support: What Happens After Go-Live with Epicforce Tech”

Blog Article

You’ve completed a successful Epicor® migration, and the system is live—congratulations. But now what?

Contrary to popular belief, go-live is not the finish line—it’s the beginning of real-world usage, adoption, and optimization. Many companies experience unexpected roadblocks after go-live: confused users, incomplete reports, data integrity issues, or unexpected performance lags.

That’s why post-migration support is just as critical as the migration itself.

At Epicforce Tech, we provide structured, hands-on post-migration support to ensure your Epicor® ERP doesn’t just function—it performs, improves, and drives value. In this guide, we break down what happens after go-live and how Epicforce Tech ensures your ERP journey stays on track.

Why Post-Migration Support Matters

Here’s what can happen when post-migration support is overlooked:

  • Users are unsure how to use new features or modules
  • Customizations don’t work as expected in the live environment
  • Reporting and dashboards fail to reflect accurate data
  • Data issues arise due to mapping errors
  • Performance problems impact day-to-day operations
  • Support tickets increase, slowing down IT teams

???? Fact: 70% of ERP-related issues reported within the first 90 days of go-live are due to missing post-migration support or training. (Source: ERP Focus)

A smooth go-live doesn’t guarantee sustainable success. Post-migration support ensures your system stabilizes, scales, and supports long-term adoption.

What Post-Migration Support Looks Like with Epicforce Tech

At Epicforce Tech, our post-migration support covers more than bug fixes—we focus on stabilization, user enablement, performance tuning, and long-term optimization.

Here’s how we structure our support after your Epicor® ERP goes live:

✅ 1. Go-Live Hypercare: Your First 2–4 Weeks

Immediately after go-live, your system enters the “hypercare” phase—when usage is real, but issues can still arise.

We provide:

  • Daily check-ins to monitor system performance
  • Real-time troubleshooting of errors or unexpected behavior
  • On-call support for critical functions (inventory, finance, orders, etc.)
  • Logging and resolution of high-priority issues
  • Quick fixes for user roles, access, or approval workflows

Goal: Ensure stability while users begin operating in the new system.

✅ 2. Post-Go-Live Review and Issue Tracking

During the first month, we track all reported issues, change requests, and user feedback. Our consultants:

  • Conduct system audits to detect configuration gaps
  • Review custom reports, dashboards, and alerts for accuracy
  • Validate data integrity after final migration cutover
  • Confirm that all integrations (e.g., finance, CRM, shipping) are functioning

We log everything in a shared issue-tracking system so nothing slips through the cracks.

✅ 3. User Support and Live Guidance

Even well-trained users may need support when navigating a new system in real-world conditions.

Epicforce Tech provides:

  • Live walkthroughs and remote screen-share sessions
  • Department-specific Q&A support
  • Role-based refresher training (if needed)
  • Process clarification for new workflows or UI elements

???? Pro Tip: Companies offering live support after go-live see 25% higher user satisfaction with ERP systems. (Aberdeen Group)

✅ 4. Report & Dashboard Validation

Many Epicor® implementations involve new or modified reporting tools. After go-live, we:

  • Ensure custom dashboards display accurate, real-time data
  • Verify filters, sorting logic, and KPI calculations
  • Align output with business requirements
  • Train users on exporting, drilling down, and using alerts effectively

This ensures business leaders can trust the data from day one.

✅ 5. Performance Monitoring & System Optimization

Once users begin using the system at scale, performance bottlenecks may surface.

We monitor:

  • System response times
  • Transaction load impact
  • Resource consumption (especially in cloud or hybrid setups)
  • API response times and integration delays

If needed, we optimize indexes, improve queries, and recommend infrastructure changes.

✅ 6. Customization & Integration Adjustments

Sometimes, real-world usage exposes the need for changes in custom workflows, reports, or integrations.

Epicforce Tech helps you:

  • Adjust BPM logic, alerts, or conditional triggers
  • Re-map integration points or error handling logic
  • Modify security roles or approval paths
  • Refactor reports based on user feedback

We treat your system as a living process—not a static product.

✅ 7. Knowledge Transfer & Documentation

We ensure your team isn’t dependent on external support forever.

We provide:

  • Updated SOPs based on new workflows
  • Step-by-step documentation for key processes
  • Admin-level guides for managing security and user roles
  • Reference sheets for reports, dashboards, and custom tools

We also conduct knowledge transfer sessions with internal leads and IT staff.

✅ 8. Strategic Check-Ins & Roadmap Planning

As part of long-term post-migration support, we meet with your leadership and IT team to:

  • Review support ticket trends
  • Prioritize optimization goals
  • Identify future modules or automation opportunities
  • Define KPIs for ongoing ERP performance

???? Companies that implement post-go-live roadmaps are 40% more likely to meet ROI expectations for ERP investments. (Source: TEC)

What Clients Say About Epicforce Tech’s Post-Migration Support

“Epicforce Tech didn’t disappear after go-live. Their team was on every call, resolving user issues in real time and helping us build confidence across departments.”
— ERP Manager, B2B Distribution Company

“We thought the migration was the hardest part, but it was the follow-up support that made the difference. Epicforce Tech kept us moving forward without missing a beat.”
— CFO, Manufacturing Company

Epicforce Tech’s Post-Migration Support Covers:

Area Support Provided
Functional Modules Finance, Inventory, Production, CRM, etc.
Custom Workflows BPM tuning, alert adjustments
Reports & Dashboards Validation, training, updates
User Adoption Live support, refresher training
System Performance Monitoring, analysis, optimization
Integrations Testing, issue resolution, enhancements
Documentation SOPs, admin guides, quick-start sheets

Conclusion: Go-Live Is Just the Beginning

Migrating to Epicor® is a milestone—but not the end of the ERP journey. What happens after go-live determines how quickly you recover, how effectively your team adopts the system, and how much value your organization ultimately gains.

Epicforce Tech is your partner through it all—not just for the migration, but for the real work that follows.

We help stabilize your system, support your users, and guide your team through the post-migration phase with clarity, speed, and confidence.

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